Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about delivery, payment, placing orders, and how the Minami service works. We have compiled all the important information to make it easier and faster for you to understand the process.
How to place an order on the Minami website?
You register on our website, receive a personal address in the US/Japan, send your purchase there, and then track the movement of your parcel to Armenia in your personal account.
What are the delivery times ?
Delivery is possible in several ways – Express air delivery and by sea for larger items
– From the US: approximately 9–12 business days by air and approximately 3 months by sea
– From Japan: 10–14 business days by air and approximately 3 months by sea.
Delivery times may vary depending on seasonal peaks and customs clearance.
How much does shipping cost and how is the price calculated?
The cost is calculated based on weight and volume: the base rate is 5,000 drams per 1 kg from the US and 8,000 drams per 1 kg from Japan. You can see the exact rates in the calculator in your personal account after entering the parcel details.
How to track a parcel?
After your purchased goods have been delivered to our overseas warehouse and until they are delivered to the address you specified, you can track their movement in your personal account on the website.
Where will my order be delivered?
Your parcels are delivered to the address you specify, door-to-door. There are no additional costs for home delivery!
What items are prohibited from transport?
We do not accept the following items for shipment:
– Flammable and explosive substances
– Sharp objects and weapons
– Live plants and animals
– Unlicensed medicines
– Goods that violate copyright
You can find a complete list of goods in the relevant section of our website.
What should I do if I cannot place an order or pay for goods on a foreign website?
We recommend using the “Buy for me” service. Once you have filled out the form and your account in your personal account has sufficient funds to complete the purchase, we will be able to purchase it for you and send it to the address you specify. The cost of the service is 5% of the price of the item, with a minimum charge of 2,500 drams.
What payment methods do you accept?
You can top up your account in your personal account:
– Payment by Visa/Mastercard
– Online payment systems
What documents are required for customs clearance?
– Invoice indicating the cost and description of the goods
– Certificate of origin (if required)
Our manager will help you prepare and check all documents before shipment.
What should you do if your parcel is delayed at customs?
We promptly contact customs authorities and provide all necessary documents. You can always contact customer support to check the status.
Can I send gifts or personal items?
Yes, you can specify “gift” on the invoice. Personal items weighing up to 31 kg per month are not subject to customs duties (for individuals) provided that they are truly personal items and the total value does not exceed €200.
How to return or cancel a shipment order?
Cancellation is possible until the parcel is handed over to the carrier. To do this, write to the support chat or send a request by email. Once your parcel has been handed over to the carrier, returns are only possible at your expense.