Minami Privacy Policy

This Privacy Policy (hereinafter the "Policy") governs the collection, processing, storage, disclosure, and protection of personal data of users (hereinafter the "User", "You", "Your") when using the services, including via the website www.minami.am, provided by Minami LLC (hereinafter the "Company", "We").

The Policy is drawn up in accordance with the legislation of the Republic of Armenia, including the RA Law "On Personal Data Protection", and defines the obligations of the Company to Users, as well as their rights regarding the processing of their personal data.

CHAPTER 1. GENERAL PROVISIONS

1.1. By using the website www.minami.am (hereinafter the "Site") and the Company’s services, the User agrees to the terms of this Policy.
1.2. The Company reserves the right to amend the Policy at any time without prior notice. The updated version of the Policy will be published on the Site and will enter into force upon posting.
1.3. Further use of the services provided on this website is deemed to be the User’s consent to the processing of their personal data by the Company, including any requests for such data, in accordance with this Policy.
1.4. If the User does not agree with the terms of this Policy, they must immediately cease using the Company’s services.

CHAPTER 2. CATEGORIES OF PERSONAL DATA AND METHODS OF COLLECTION

2.1. Data Provided Voluntarily

We collect data that You provide when:

Registering an account;
Placing an order or subscribing to services;
Filling out feedback forms or contacting support;
Leaving comments, reviews, or posting content.

Processed data may include:

Identification details: first name, last name, patronymic;
Contact information: phone number, email address;
Payment details (excluding full bank card information storage);
Delivery address (if goods or services are ordered);
Records of support requests;
Passport or identification card information.

2.2. Automatic Data Collection

When You visit our Site, we may automatically collect the following data:

IP address and location (if geolocation is enabled);
Device type, browser, and operating system;
Activity logs: pages visited, time spent on the Site, actions taken;
Cookies and other tracking technologies for analytics and content personalization.

2.3. Data from Third Parties

We may receive information about You from other sources if required by Site operations, service provision, law, or with Your consent, including:

Social network authorization (e.g., Google or Facebook);
Information from partners (payment systems, logistics companies, etc.);
Complaints or inquiries from other Users for dispute resolution or investigation of violations.

2.4. Anonymized and Aggregated Data

We collect statistical information that does not identify specific individuals to improve functionality and analyze platform performance. In accordance with the RA Law "On Personal Data Protection", You have the rights granted by law.

You have the right to withdraw Your consent to data processing at any time. However, withdrawal may result in inability to continue providing Services to You.

2.5. Right to File Complaints and Correct Data

If You believe that processing of Your personal data is in violation of the law, or if You have any claims regarding data processing, You may file a complaint with the Company.

You also have the right to request correction or update of Your personal data in case of inaccuracy or need for updates.

The Company’s services are not intended for use by minors, except where minors have acquired full legal capacity before age 18 in accordance with the law.

The Company does not collect or store personal data of individuals under 18 years of age and does not permit their registration to use its services.

Due to the inability to reliably verify data provided by Users, the Company is not responsible for the consequences of website or service use by minors.

CHAPTER 3. PURPOSES OF PERSONAL DATA PROCESSING

We process personal data for the following purposes:

Ensuring operation of the Company’s services and fulfilling obligations to the User;
Communicating with the User for notifications, newsletters, and offers;
Providing technical support and assistance to the User;
Improving Site quality and functionality, and personalizing the user experience;
Complying with requirements of RA legislation;
Detecting suspicious activity and preventing fraud.

CHAPTER 4. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

We guarantee that Your personal data will not be transferred to third parties without Your consent, except as required by law.

Personal data may be transferred to:

4.1. Partners of the Company for the performance of obligations to You (e.g., payment processors, courier services);
4.2. State authorities—when required by law, without prior notice to You;
4.3. Legal representatives—if necessary to protect the Company’s rights.

CHAPTER 5. DATA RETENTION PERIODS AND PROTECTION

5.1. Personal data is retained for the period necessary to fulfill the purposes of processing, in accordance with applicable regulations.
5.2. Appropriate technical and organizational measures are implemented to prevent data leakage, unauthorized access, or alteration.

5.3. The Company does not request passwords or confidential information via telephone or email to ensure the security of Your data.

CHAPTER 6. USER RIGHTS

The User has the right to:

6.1. Request information about personal data held by the Company;
6.2. Correct, update, or delete their personal data;
6.3. Withdraw consent to data processing at any time;
6.4. File a complaint with supervisory authorities if their rights are violated.

Requests should be sent by email to: minamiillc@gmail.com.

CHAPTER 7. LIABILITY AND LIMITATIONS

7.1. The Company is not liable for loss of data confidentiality if the User has made their data publicly available or if third parties obtained it prior to submission to the Company.

7.2. The Company may temporarily suspend data processing in case of disputes, data discrepancies, or requests from authorized bodies.

CHAPTER 8. DISPUTE RESOLUTION

Before initiating legal proceedings, the Parties agree to attempt to resolve disputes amicably. A written claim must be submitted, and a response awaited within 30 calendar days. If unresolved, disputes shall be submitted to the courts of the Republic of Armenia.

CHAPTER 9. DATA DELETION AND ACCOUNT CLOSURE

To request deletion of personal data, a written application must be submitted:

9.1. Send a signed request by email to minamiillc@gmail.com;

9.2. Submit the request in person at the Company’s office at: 10 Vazgen I Street, Yerevan.

Requests are processed within 7 business days.

CHAPTER 10. CHANGES TO THE PRIVACY POLICY

The Company reserves the right to amend this Policy without prior notice.

CHAPTER 11. CONTACT INFORMATION

Email: minamiillc@gmail.com
Address: 10 Vazgen I Street, Yerevan
Support Phone: (+374) 77 77 16 16